Help and frequently asked questions

How do I place an order?

Choose a product, pick a colour, add it to the cart and go to checkout. You enter your contact details and a UAE delivery address, see the delivery charge and full total, and then pay on our secure gateway page. A confirmation email with your order reference follows immediately.

How can I check stock?

Every product card and product page shows its current stock status: in stock, limited stock or out of stock. Limited stock means fewer than ten units are left in Sharjah. If an item sells out we take it off sale rather than accepting back-orders.

Can I change or cancel an order?

Yes. Cancel free of charge within 12 hours of ordering, as long as the parcel has not been dispatched. Address changes are made by email up to the point of dispatch. After dispatch, the order has to be handled as a return.

Do you sell in stores or only online?

Online only. Stock is held at our Sharjah Media City office and packed there; we are not open as a walk-in shop.

Where do you deliver?

All seven emirates of the United Arab Emirates. We do not ship outside the UAE, and we do not deliver to PO boxes without a contact number for the courier.

How long does delivery take?

Orders are packed within one working day. Sharjah and Ajman are typically next working day, Dubai one to two, Abu Dhabi two to three, and Ras Al Khaimah, Fujairah and Umm Al Quwain two to four. Working days exclude Fridays, weekends and public holidays.

What does delivery cost?

AED 20 flat across the UAE, and free on orders of AED 250 and above. The charge is shown in the cart and again at checkout before you pay.

What happens if I miss the courier?

Two delivery attempts are made. After that the parcel is held for three days for collection or rescheduling, and then returned to us. We will email you before it comes back so you can arrange another attempt.

What can I pay with?

Visa, Mastercard, Apple Pay, or cash on delivery. Card details are entered on the payment gateway's own page — they never reach this website and we do not store card data.

What currency are prices in, and is VAT included?

All prices are in UAE dirhams and include VAT at 5%. The VAT element is shown separately in the cart and checkout summary so it is clear what you are paying.

Will I get an invoice?

Yes. A tax invoice from MINUTES MAIL LLC is emailed with your order confirmation. For company purchases, reply to that email with the business name and we will reissue it addressed to the company.

How do returns work?

Email us within 14 days of delivery with your order reference. Items must be unused, in their original packaging and with all included parts. We arrange collection; refunds reach the original payment method within 7 working days of the item arriving back with us.

Who pays return shipping?

We do, if the item is faulty, damaged or not what you ordered. For change-of-mind returns a flat AED 20 collection charge is deducted from the refund. Personalised items and opened gift sets cannot be returned.

How should I look after these products?

Care details are printed on each product page: canvas and coated fabrics are wiped with a dry cloth, polyester pouches hand-wash cold, the stainless steel bottle is hand-wash only and not dishwasher or microwave safe, and paper goods should be kept dry.

Do you sell to businesses?

Yes. Office supply, client gifting and recurring orders are quoted individually rather than bought through the cart. Send the products, quantities and delivery requirement and we will confirm availability and terms in writing before quoting.

How do I contact support?

Email support@minutesmail.online or call +971 58 849 4169, Sunday to Thursday, 09:00 to 18:00 GST. Enquiries are answered by the MINUTES MAIL LLC team, not an automated system. Messages received outside those hours are answered on the next working day.

Who am I buying from?

MINUTES MAIL LLC, registered at 411 Shams Business Center, Sharjah Media City Free Zone, Sharjah, United Arab Emirates. The same company operates this website, holds the stock, answers support and is the merchant of record on your card statement.